Terms of Service

By accessing or using PillarAid, you agree to these Terms and our Privacy Policy. You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an account and use the Service.

If you are using the Service on behalf of a church, ministry, or other organization ("Organization"), you represent and warrant that you have the authority to bind that Organization to these Terms. In that case, "you" and "your" refer to both you as an individual and the Organization.

If you do not agree with any part of these Terms, you must not access or use the Service.

To access most features of the Service, you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Keep your password confidential and not share your login credentials with any third party.
• Immediately notify us of any unauthorized access to or use of your account.

Church administrators ("Admins") are responsible for managing users, assigning roles and permissions, and overseeing all activity within their Organization's workspace. Admins should exercise caution when granting elevated permissions.

You are responsible for all activities that occur under your account, regardless of whether authorized by you.

You retain all rights, title, and interest in and to any data, content, or materials you submit to or through the Service ("Customer Data"). PillarAid does not claim ownership of your Customer Data.

By using the Service, you grant PillarAid a limited, non-exclusive, worldwide, royalty-free license to use, process, store, and display your Customer Data solely as necessary to provide, maintain, and improve the Service.

• You are responsible for ensuring the legality, accuracy, and appropriateness of all Customer Data you submit.
• You must obtain all necessary consents and permissions before submitting personal data of church members or other individuals.
• You may export your Customer Data while your account is active. After account termination, data is available for export for a limited time before permanent deletion.

We may store encrypted backups for a limited period to support disaster recovery and business continuity.

The Service may enable you to send email, SMS and WhatsApp communications to your church members and contacts. By using these features, you agree to:

• Obtain all necessary consents before sending communications to individuals, in compliance with applicable laws including CAN-SPAM, TCPA, GDPR, and similar regulations.
• Include accurate sender information and a clear mechanism for recipients to unsubscribe or opt out.
• Not send spam, misleading, deceptive, or prohibited content through the Service.
• Comply with all applicable laws regarding electronic communications in your jurisdiction.

For WhatsApp messaging, you additionally agree that:

• You must have each recipient's opt-in before sending WhatsApp messages, and you must stop messaging anyone who opts out.
• Message content must follow the WhatsApp Business Messaging Policy, the WhatsApp Business Terms of Service, and the Meta Business Tools Terms.
• Messages sent outside the 24-hour customer-service window must use Meta-approved message templates.
• You may connect your own WhatsApp Business account or number to PillarAid. You remain responsible for that account, and Meta may suspend or limit it independently of us.
• PillarAid acts as a technology provider that sends and receives messages on your behalf. The messages and their content are your responsibility.

PillarAid is not responsible for the content of your communications or any consequences arising from messages you send through the Service.

Access to the Service requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis according to the plan you select at sign-up.

• Free Trials. We may offer free trial periods at our discretion. Trial access may include limited features and will convert to a paid subscription automatically unless you cancel before the trial period ends.
• Billing. All fees are charged in the currency specified at checkout. You authorize us (or our payment processor) to charge your designated payment method for all applicable fees.
• Price Changes. We may adjust pricing upon 30 days' written notice. Continued use after a price change constitutes acceptance of the new pricing.
• Refunds. Fees are generally non-refundable. Refund requests may be considered at our discretion on a case-by-case basis.
• Non-Payment. Failure to pay may result in suspension or downgrade of your account and features.

Taxes, duties, or levies imposed by your jurisdiction are your responsibility unless otherwise stated.

You agree to use the Service only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:

• Use the Service for any illegal, harmful, fraudulent, abusive, or discriminatory purpose.
• Upload or transmit any content that infringes intellectual property rights, violates privacy, or is defamatory or obscene.
• Attempt to reverse-engineer, decompile, disassemble, or derive the source code of the Service.
• Scrape, crawl, or use automated tools to access the Service or extract data without authorization.
• Interfere with, disrupt, or impose an unreasonable burden on the Service's infrastructure or security.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• Circumvent any access controls, authentication mechanisms, or usage limits of the Service.

We may suspend or terminate your access to the Service, in whole or in part, at any time if:

• You violate these Terms or any applicable law.
• Your use of the Service poses a security risk to the platform or other users.
• Your account is overdue for payment.
• We are required to do so to comply with legal obligations.

By You: You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period.

Data After Termination: Upon termination, you will have a limited window (typically 30 days) to export your data. Following this period, your Customer Data will be permanently deleted in accordance with our data retention policy. Backup copies may persist for a limited additional period before final purge.

We strive to maintain high availability of the Service. However, we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to:

• Scheduled maintenance (with advance notice when possible).
• Emergency repairs or security patches.
• Factors beyond our reasonable control (force majeure).

Support is available via email and in-app channels. Response times and support scope may vary depending on your subscription plan. We are not liable for any loss or damage arising from service interruptions.

The Service integrates with and relies on third-party services for certain functionality, including but not limited to:

• Payment processing (e.g., Stripe, Paystack) for handling donations and subscriptions.
• Communication services (e.g., email and SMS providers) for member outreach.
• Messaging platforms (e.g., Meta (WhatsApp)) for WhatsApp Business messaging to members.
• Cloud infrastructure for hosting, storage, and computing.
• Analytics tools for usage insights and performance monitoring.

Your use of these third-party services is subject to their respective terms of service and privacy policies. PillarAid is not responsible for the availability, accuracy, or practices of any third-party service.

The Service, including its presentation engines, web and mobile client applications, user interfaces, designs, text, graphics, logos, icons, audio-visual display outputs, and software code provided by PillarAid ("PillarAid Materials"), is owned by or licensed to PillarAid and is protected by copyright, trademark, trade secret, and other intellectual property laws.

Subject to your compliance with these Terms and your active subscription or authorized trial, PillarAid grants your Organization a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service, including installing or operating client applications on designated ministry presentation computers, confidence displays, or operator devices for authorized church operations and worship services.

This license does not grant you any right to:

• Resell, rent, lease, sublicense, time-share, or commercially exploit the Service or any bundled datasets to unauthorized third parties.
• Decompile, disassemble, reverse engineer, or attempt to derive source code, algorithms, or underlying databases from the Service, except where permitted by applicable mandatory law.
• Extract, bulk-scrape, or harvest bundled scripture collections, concordance tables, or cross-reference datasets for use outside the PillarAid platform.
• Use PillarAid's trademarks, logos, or brand identity without our prior written consent.

PillarAid enables churches and ministries to search, index, display, and project scripture passages during worship services, live broadcasts, and ministry presentations. Different scripture translations are subject to distinct legal frameworks and copyright conditions:

PillarAid includes real-time sermon tracking, speech-to-text recognition, and automated scripture verse detection ("Live Service AI"). The following terms govern your use of these features:

We welcome your feedback, ideas, and suggestions regarding the Service. If you submit feedback, you grant PillarAid a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, and incorporate that feedback into the Service without attribution or compensation.

Feedback does not constitute your Confidential Information, and PillarAid has no obligation to keep feedback confidential or to act upon it.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PILLARAID AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO PILLARAID DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the above limitations shall apply to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless PillarAid, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Service.
• Your violation of these Terms.
• Your Customer Data or your violation of any rights of a third party.
• Any failure by your Organization to obtain or maintain required copyright, public display, or streaming licenses (including CCLI, CCS, or publisher authorizations) for scripture or media projected or broadcast by you.
• Any communications sent through the Service on your behalf.

We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice through the Service, by email, or by other reasonable means at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service and may cancel your account.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which your Organization is primarily established, without regard to its conflict of laws provisions.

Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved within 30 days, either party may pursue resolution through the competent courts of the applicable jurisdiction.

Nothing in this section shall prevent either party from seeking injunctive or equitable relief in any court of competent jurisdiction.