Delete your PillarAid account.
You can delete your account yourself in the PillarAid app, or ask us by email. Either way it's permanent.
Two ways to do it
In the app
- Open PillarAid and sign in.
- Go to More → Settings → Manage account.
- Tap Delete my account, type the confirmation word and confirm.
If you are your church's only administrator, make someone else an administrator first.
By email
Email privacy@pillaraid.com from the address you sign in with, and tell us your church's name. We confirm it's you and delete the account within 30 days.
What happens to your data
- Deleted
- Your sign-in (email and password, Google sign-in). You can no longer log in
- Your name, phone number, photo and profile details on your account
- Your sessions and the phone notifications registered to you
- Kept by your church
- Records your church keeps about its own ministry, for example a gift you gave (needed for receipts and the church's accounts) or that you attended a service. They stay with the church and are no longer linked to a login.
- If you want your member record at your church removed too, ask your church's administrator, or email us and we will pass the request on.
Disconnecting WhatsApp or deleting an account stops all WhatsApp messaging for that church. Any WhatsApp message history held by Meta is governed by Meta, not PillarAid.